 | Ticket Etiquette - How to ask for help. | |
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Many of our customers have approached us asking for the most appropriate way to send in customer support tickets, to ensure the fastest and most efficient responses to your customer support tickets, we strongly recommend that you follow the below guidelines...1) One Ticket per Issue, New Tickets for New Issues.Suggestion: Please put only one issue in each ticket. If you have a different problem to address, please open a new ticket for this.Logic: When a new shift comes in, each new staff member has to read the entire ticket to understand what the issue is and how to resolve it. When the first 24 replies were pertaining to an issue already resolved, not only could this potentially cause confusion, but it can also slow down the rate at which we could have read and resolved your issue.2) Constantly Responding to a Ticket.Suggestion: Please do not constantly respond to a ticket simply to expedite the ticket.Logic: We understand some issues are quite important. However, currently when you make a response to the ticket, the ticket is sent back to the end of the queue as the last response time is reset. This achieves the opposite effect of your original intention. |
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| Control panel | |
| Hello,You can access your control panel via http://yourdomain.com/cpanelIf this does not work, most likely your ISP is blocking SSL/Port 2083 access.If this is the case, please use http://yourdomain.com:2082If your domain is not pointed to our servers yet, you can also replace "yourdomain.com" with the IP address assigned to your site. |
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